First, the product that arrived was cheap looking and feeling, and the grass is NOT real looking at all. It looks more like carpet than grass, if anything.
I did everything the training video called for, and after four weeks, had only a very unhappy dog and even more unhappy owners. I tried everything, including spraying the pheromone spray on it, to no avail.
When it became obvious that it was time to cash in on the 30-day "100% Satisfaction Guarantee", I called the company's phone number. Customer Service only went to a voice mail. I left a message and waited for a call back. The next day, after no return phone call, I called and left another message. This happened over and over again for a week, with increasingly frustrated messages from me. The fourth day, I used the dial-by-name option and left a message for the President of the company, thinking that at least that would get me somewhere. But, no response. Finally that Friday, fearing that I would miss the 30 day window, I called back and hit the extension for Sales. Guess what someone answered right away! The sales guy seemed to be very helpful and assured me that the Customer Service person had been traveling and would return my call when she was back. This was frustrating because 1)Her outgoing voice message said nothing about being out of the office, and 2)They didn't have someone else answering the phone.
The following week, I finally got a hold of the customer service person. She told me that the Potty Park could only be returned if the unit hadn't been urinated on, or if we haven't used the pheromone spray.
If we HAVEN'T USED the pheromone spray! I told her, of COURSE we used the pheromone spray, because that is part of the training.
It's a bit of a paradox, isn't it? They give you this training program, saying, don't worry, you can always return it, but the very training program makes the product ineligible for return.
As another reviewer pointed out, even if we could return it, they charge a 20% restocking fee (Couldn't that $40 go toward replacing the turf, since I used the spray?). I'm not as upset with having to pay for shipping, since that's standard, but a 20% restocking fee on what is supposed to be a GUARANTEE?? I don't think so!
So now I'm out $200, and the dog still isn't using the thing. I might try again, but I will likely just post the thing for sale on Craigslist. Maybe someone with a puppy will have better luck.
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My dog is a bit stubborn but still..... I bought the Potty Park about a month ago from their direct website (at the time it wasnt on amazon). At the beginnning I put the pheromone spray thing to attract her to go potty there, well that didn't work I did that for like a week. I'm still taking her everyday to the potty park with the leach on and give her the cue to pi and poo there... I don't take her outside too often in hopes that she'll end up using the potty park instead. The first few days I got it I didnt take her our to potty she held her pi and poo for almost 2 wholes days!! and she ended up just going potty on the floor with the potty park right there!I decided to look for more honest opinions on the net yesterday, because pretty much All the reviews you see on the web those sites are affiliated with Potty Park and get payed for advertising it. You can look on the potty park website they give anyone the option to do that and you get paid for every Potty Park you sell sold! (they give you a coupon number for the customer to put in on the potty park website at checkout to receive $10 off, so that's how they know who it was sold through).. so these websites of course are going to rave about it. Now don't get me wrong I believe it works especially with puppies it has to be super easy to train them. Just MY dog so far hasn't done any of her buisness on it..
Potty Park gives you a 30 day trial, but be careful! you can return it if it didn't work for you and your dog and that they didn't pi or poo on it either(They pass returned potty parks through a black light to assure that your dog didnt pi or poo on it, this is on their website in the detailed part) If they find something they send it back to you and you have to pay for that shipping too. They also charge a restocking fee of 20%! and you dont get your shipping back either... Since to me that's a lot of money lost I decided to keep it and keep trying. I saw a video yesterday on youtube suggesting to put the dog in a crate and take him out only to use the potty on the potty park and then put him back in the crate until she learns to potty there.. Im going to try this next (just need to get a crate). I will give an update on how this works. I have strong hopes she will learn to use it soon....
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I have an 11 yr old toy poodle. I purchased a small deluxe potty park. It took her about a week to learn how to use it, at first I thought she was too old to learn something new. I watched the training video's on potty park website. And did what they suggest and she took to it right away. I love not feeling guilty about leaving her in the house while I am at work all day.I used to hurry home from work and she would run outside to do her business. I didn't want to be late getting home because I knew she was holding it all day. Now when I come home she has used the potty park all I do is dump the pee tray and pick up the poop with a kleenex. I can't wait for winter, I live where it snows alot and she hates going out in the snow. Now she can relieve herself in my laundry room on the potty park.
I recommend this product. It is very well made, and so far has no bad odor which is something I was worried about. I wash the grass in my washing machine in a pillow case as suggested by the company making it easy to clean. I am going to get another one to have at my moms house because my mom watches her sometimes.
I got the potty park within 3 days after I ordered it and is good quality grass and very light to move around. I recommend this product to anyone with an indoor dog.
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I have an old dog that needs to be let out every couple of hours. Being that I work a 40 hr a week job, this was becoming increasingly difficult. I was having to my 30 min lunch break to come and let her out, and I was still coming home almost every night to accidents. I spent so much time scrubbing my carpets, it was almost like having another job! So I started looking for options. I came across a cheaper version of this product and used it for a little while but it started having problems and smelling, and just as much work as not having it. So again I looked for options. I found Potty Park, ordered it, and before I knew it, I couldn't believe we got along without it!! It has been almost a year since I got it and not one accident, still works perfectly, no smell, and extremely easy to use for me and my little dog. Takes just a couple minutes to clean up and is very reliable. My dog, even tho she is old and small, has no problem getting on it and uses it all the time. It's great for the middle of the night, during the day while I'm at work, and great if I need to be gone overnight. I told my friends about it who live in the city in a highrise apartment, and they are hooked on it now too! I couldn't imagine how hectic things would be with out it!! Thank you so much for making such an all around amazing product!!!Find helpful customer reviews and review ratings for Potty Park Dog Potty Toilet
I love it! It was so easy to train all 4 of my dogs. I have small dogs that HATE to go outside when the weather is cold or wet. I was constantly getting accidents in my home. The only thing I had to do to train my dogs was place it where they liked to potty on my floor. Instead of the spray, one of my dogs had peed on the floor the morning it arrived (before the Potty Park was set up), and I rubbed the paper towels that I used to clean the mess all over the pad (to get their scent on it). They used it from day one with NO accidents anywhere else! I then would SLOWLY move it to where I wanted it to be located at, and they kept using it.I started them in just the kitchen, they were used to baby gates keeping them out of the rest of the house since I have hardwood floors and didn't want them peeing on them. I was able to slowly add more and more of the house and they now have free run of the place.
The only issue I had was my Shih Tzu would spray the corner, with half the urine going under the Potty Park. I would recommend a rock in the middle of it for male dogs that like to lift their leg. Using a rock in the middle of the grass fixed that problem real quick.
My dogs were so bad at times that 10-15 minutes after they were let back in from the backyard, they would go on the floor, after having just been outside for at least 30 minutes. Now I don't worry, if they refuse to go outside, my floors are safe. I can let them in the whole house, not just in the kitchen.
