We 'wish-listed' an inappropriate size because it looked right in the picture. So my mother-in-law buys it for our pooch, and it's too big. I took it to the post office, and its $90 to return it. Hubby took it today to UPS, and they quote $55 (not sure how its $25 to receive it via UPS, probably some sort of company bulk discount). Not worth it, so now we are going to try to sell it on Craigslist, if that doesn't work, we'll be donating it to our local shelter or something. So that is the $95 that my MIL spent on product and shipping just gone essentially, she'll be upset because she loves her grand-dog and likes to get him nice things.
Customer service at Go Pet Club is appalling. I tried phoning multiple times, on different days and times, and the number (listed on Amazon) doesn't work just get the fax tone every time. I emailed instead, asking about how refund/exchange would work since it was a gift but we were going to get the replacement to save my MIL the hassle, also asking for advice on which size to buy, giving my dogs breed and size. All I got back (to be fair, on the same day) was a copy and paste of the returns policy. NOTHING about what size would be appropriate, nothing about the specifics of our return which we're not even doing now because the shipping is so expensive: product only refund $70 shipping cost $55 = essentially $15 back better to sell it or I'd rather donate it.
Putting your dog in a crate that is too small is cruel, buying a crate that is too big is pointless because your dog won't feel safe or comfortable in it and so won't willingly go in it so it either sits there as a big waste of money or you have to force them into it. Getting the right size is very important, and something they need to give more guidance on.
I found the size measurements on their own website (buy on Amazon, the price difference is insane, or better yet, give your hard earned dollars to a better company) and got a yardstick to start virtually building it around my dog to work out the best size to get him. Ordered it, and they sent an automated email asking for a good review. So I sent a second email saying that I was very disappointed in their very sub-standard customer service since their phone number doesn't work and they don't answer emails properly, and because of their inaccurate pictures and lack of information we're out a lot of money that could have been spent instead on toys and treats for him! Guess what, I've not heard back from them. Wish I could say I'm surprised.
So they have got 2 purchases instead of 1 out of us, but never again will I use this company. If it wasn't for the fact that our replacement shipped already, I'd be canceling the order.
(Review placed on page for every size as relevant for every size).
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I purchased this for my "grand-dog" a 50 pound Bearded Collie. The description of the large said for 50 pounds and above. It should have said for 100 pounds and above. It is huge! I could fit and sit in it comfortably along side the 50 pound dog. My son who is well over 200 pounds easily fit inside. It is much to large for what I had in mind and it cost a small fortune to ship. My son and daughter-in-law tried to see about exchanging it for a smaller one, but the shipping to return it was going to cost more that buying the new smaller one. Be careful when ordering.Best Deals for Go Pet Club Dog Soft Crate, 48-Inch by 32-Inch by 39-Inch, Green
I have purchased soft folding crates like this from Drs Foster Smith and Remington. Those are sturdy crates. I bought this from Go Pet because it was slightly bigger. But it has no metal stabilizing bars like the other 2 crates. The dog inside can knock it right over. And what they are calling a pad is just a fuzzy cloth glued to wood.And the other reviewer was right can't return to them.
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