I ordered a large thinking "large" dog. There were NO descriptions that clarified what size dog this jersey would fit. When I recieved what I was hoping to put on a lab mix, I received a jersey that I'm not sure would fit on a beagle. I tried to return it and got a response from Petco saying I could return it to the nearest Petco for a refund. I live nearly 2 hours from any Petco or any other major stores, that's why I use Amazon for my shopping. I explained to them in another e-mail that I would spend more in gas than I would get for the return. I got two very conflicting responses, see below.
First Response which I thought was above and beyond since I had offered to pay return shipping:
"I sincerely apologize for the delay in this email response. I have requested a full refund from our Upper Management for Amazon.com Order #103-7067831-3218656 and you should be able to receive a confirmation email once processed. It should post to your Amazon account in 3 5 business days. Please keep the product or donate it as we will no longer be picking it up."
Second Response which I'm assuming was the last one I will receive. I was not very happy about as we were back to square one:
"I hope this doesn't pose any inconvenience to you. Our Marketing Department have verified that we sent out the correct item on your order and we regret to inform you that the refund request has been denied."
My argument was never that they sent me the wrong item, my dispute was that the item was not adequately described. Had they stuck with their first response, I would have continued to shop at Petco, and would have recommended everyone I know with pets do the same. However, seeing them do an about face as they have, I will never recommend them, nor will I continue to shop there myself.
Now I'm setting out to see if I can find a small terrier, or such dog that I can give the Jersey to, since my return was denied.
I also learned that Amazon who normally has the most fantastic return policies I've ever seen, does not really support you when you order from other stores on their website. I was not very happy about that as well.
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I don't think anything could be much cuter than my Yorkie, Fred, in his Green Bay Packers jersey! I will upload photos once my camera battery recharges, but trust me, the sight of Fred showing his support for the Green and Gold is in the realm of cuteness overload!Now for the nitty gritty...yes, my dog is small. He weighs 3.7 pounds, but has some length to his body (he measures 10" from base of neck to base of tail). If you are looking for a shirt for a tiny teacup, this is probably going to be too large. It is just a hair too long for Fred, but not bad and the raised tummy hem is raised just enough to accommodate Fred's...ummm..."package." I don't think it would be that big of a deal to hem and for the price, well-worth a few stitches.
The graphics on the jersey are perfect and high-quality would they survive hot water washing and tossing in the dryer? Probably not and care instructions are to hand-wash in cold water and tumble dry on low which I will be doing to ensure Fred many years of cheering on his favorite team!
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