We installed this Freedom Pet Pass small dog wall door in early September 2012. It has worked very well for us and is everything the manufacturer claims. It really is air tight and closes securely every time. The design allows for a lot of installation flexibility so you can match your existing home interior and exterior. I decided to hire someone to install it. He took one look at the unit and said, "piece of cake". It took him less than two hours to cut the hole, frame, install, trim, and paint it. The door appears to be well designed and ruggedly built, especially compared to other dog doors I've seen. I have no trouble believing that it will last for years. It is wonderful that our dog can now go to the back yard whenever he wants without our having to either leave the back door open (not the most energy efficient or bug free option) or open and close the door for him.
On the minus side, the door came with no instructions. (I'm not sure if that was a shipping issue or if they really don't ship with instructions.) The manufacturer's web site had minimal instructions. More detailed help can be found from customer reviews and tutorials. I printed out everything I could find for my installer. However, he only needed the installation dimensions.
There is one downside to this door's design. It takes about twice the effort for a pet to open the door when going outside than it does going inside. If you look at the outside picture of this door (included at this Amazon page at the time I submitted this review) you can see the tan door flap which swings both in and out. It looks like it has a black frame around it. Actually, that black frame is a second flap which only swings out. Its purpose is to prevent air and rain from getting through the sides of the tan flap and it does a very good job of this. However, when a pet goes out of the house he has to move both the tan flap and the black seal. This is a challenge for my small 12 pound dog. He has no problem coming into the house but he struggles going out. Our dog quickly learned to come into the house but it took us over a month to train him to go out. He apparently doesn't like to push the door open with his head. Instead, he paws at the door. When it opens he keeps pawing at it to keep it open but it usually takes him many tries before he succeeds. I've seen him take over a minute to get out of the house.
The locking security panel (which is shown in the Amazon picture at the top of this page but isn't mentioned in their description) is slightly awkward to side into place. You can order this door from Amazon without the security panel for a lower price on another page. I'm not sure there's much need for the security panel with a small door since only a very small child (even smaller than Oliver Twist) could get through it. I got it so I wouldn't have to worry about local wildlife (raccoons and opossums) getting in when we are away.
Everything considered, we are very happy with this Freedom Pet Pass door.
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